Why is my Reliance Jio service not working?
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Reliance Jio:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Reliance Jio?
2.36 out of 5 21,128 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 04: Problems at Reliance Jio
Reliance Jio is having issues since 12:30 PM IST. Are you also affected? Leave a message in the comments section!
Will Reliance Jio compensate me for the outage?
Reliance Jio outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Reliance Jio and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Reliance Jio has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
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Internet (56%)
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Phone (17%)
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Total Blackout (15%)
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Wi-fi (8%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Pune, Bengaluru, Mumbai, Bhopal, Jaipur, Mormugao, Gurgaon, Malappuram, Patna, Indore, Kolkata, Chennai, Delhi, Guwahati and Ahmedabad.
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| City | Problem Type | Report Time |
|---|---|---|
 Pune | Internet | |
| Bengaluru | Phone | |
| Mumbai | Phone | |
| Bengaluru | Phone | |
| Bhopal | Phone | |
| Pune | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
- Shubham Das (@Shubham62584978) reported from Dum Duma, Assam
@reliancejio Want to get back my documents as soon as possible because I can't wait anymore... No one is helping me to get the solution of my issue..retailer of jio pos plus app
- Adarsh Singh (@iimadarsh) reported
@JioCare @airtelindia can you please confirm me is brodband service are available in my area ?Pin - 800014 I want to apply for the new connection.
- Nidhi Jain (@NidhiJa19438761) reported
The worst customer care service @JioCare only pretends to solve your query. Very bad service @reliancejio. I have called them 100 times but not getting results
- Sangita (@sangita__v) reported
@JioCare @JioCare I'm having problem in internet connectivity due to wiring issue Their engineer team is forcing me to surrender the connection as they will not fix the wire.I will be reposting to this msg until my problem will get resolved.2/365 @DoT_India help #JioFiber #scam
- Apoorv Kalla (@Apoorvk18) reported
@JioCare really worst service ever yesterday only your technicians repaired my fiber and it again stopped working. You have the worst service my fiber stop working every alternate day. Your technicians are only doing temporary solution
- Sudarshan Jha. (@SudarshanJhaMsu) reported
Hello @JioCare @reliancejio . After so many complaint the tower has installed in our village. Sohrai , madhubani , Bihar. Pin-847234 Please start the services now. It's the request. 8298388340
- Meeshu Jain (@jain_meeshu) reported
@JioCare What is the status. I am unable to contact the customer cre at all. It says the no. Is invalid.
- Vyomesh Chandra (@chandra_vyomesh) reported
@JioCare Still,I didn't get any solutions from your end! Services are really bad.
- Kanak Sahu (@i_am_kanak) reported
Very poor service from @ViCustomerCare as there data speed. I'm trying to reactivate my postpaid number from last two years,which was on idea, before the merger of vodafone & idea. But nobody is helping me. I think that's the reason why @reliancejio and @airtelindia has more
- Its_me (@Itsme17555654) reported
@JioCare @ZonedMovie as if your service is better.?
- Artillery (@sharmabikesh) reported
@Pabitra00655856 @JioCare @reliancejio Please port to other service providers.
- ৰূপম দত্ত (@RupamDu22916188) reported
@JioCare Issue still not resolved inspite of supplying payment receipts. This is the last date of my current plan. I m never going to recharge again unless it is resolved now. Two recharges seem to be wssted till now.
- Kanhai Kr Lal (@kanhai_kr) reported from Darbhanga, State of Bihār
@officecmbihar @reliancejio What kind of game is going on with us and the public that the network does not work properly and people are feeling fraud. A lot of trouble with the Jio network.People penalize everywhere but networking, banking No one is going to see ?
- Nitesh Solanke (@solanke_nitesh) reported
Hello @JioCare, We are currently experiencing a lot of annoying experiences of your network in our field. The network also shuts down when the power goes out and the network has not been coming for two days now, if it continues like this, tell us what to do.
- Anil_J_IV (@follow_amj) reported
@JioCare Dear jio care is anyone coming to resolve the issue , its been 9 daysPlease go through the chain of replies..Just standard answer. Our team is looking into it.Waiting for update....
- Adarsh Singh (@iimadarsh) reported
@JioCare Till now no one has been came to fix the issue. 36hrs passed . Is this is your services .I want to close the connection. I dont want to use your services anymore.
- Anurag Patwardhan (@AnuragIndori) reported
@JioCare Is any customer care office open today in indore. i need to visit for SIM related issue.
- manikanta jakkani 🚩 (@manikanta807) reported
@JioCare Hi, any update. Please let us know if you resolve this issue or not?Its been a week already. I do not have network. @TRAI @rsprasad
- Simrat Mehta (@Meerkat_97) reported
@JioCare I have no internet since yday mrn. Been trying to call your local agent and he keeps saying that it will be done within few hrs. It still hasn't been fixd, your customer care has no idea what to do and is a waste of time talking to them. Cn I get smne 2 gv me a response?
- benjamin (@benjadsouza) reported
@JioCare No network please check
- digant mehta (@digant1981) reported from Mumbai Suburban, State of Mahārāshtra
@JioCare @JioCare @TRAI 16th day still no solution
- HIMANSHU JINRA (@hjinra) reported
since last 3 days jio pos lite app is not working I have tried in all my phone's but not opening and already tweet about this also but executives are just wasting time and not solving the problem is there anyone who can solve this problem. Further I can't rely on jio @JioCare
- Punam (@Punam04053351) reported
@JioCare. @JioMart_Support Where managers and social media teams are irresponsible then delivery boys automatically doing nonsense things.Disgusting support.U have no importance of ur words which u promise wid me on callsThanks again for doing nonsense things with me.😡
- Simrat Mehta (@Meerkat_97) reported
@JioCare @Krishnjeevan200 There is no service in my area since yesterday! Your customer service is not responding
- Rohit George (@rohit_george85) reported
@JioCare @reliancejio it has been 24 hr my jio fiber is not working and if i call customer care they said another 24 hr will take to resolve ur problem is this kind of service joi fiber provided to the customer #shameonjiofiber
- Varun Gandhi (@Varoondg) reported
@JioCare @reliancejio - no network in palghar area since 10:00 AM. Please check.
- Narendra Kumar R (@narendrar88_r) reported
@JioCare @reliancejio I would like to escalate this issue to next level, could yoy please share me the email id for the same.
- Nawaz (@Essnawaz1419) reported
@reliancejio facing network problem issue I had complaint many but no action
- Nimesh (@NimeshNischal) reported
@JioCare Your fiber net's quality has been degrading since last 3 weeks. Frequent disconnections with sloppy speeds. Even complaints go unanswered. Is this the way to treat your faithful customers?@TRAI @reliancejio #JioFiber
- RishabhK (@coolsoft006) reported
@JioCare If anyone want to choose between Jio and Airtel, my vote will go for latter. I’m facing my Jio mobile internet connection problem for a long time. No support in resolving it. Last option to tweet here, before I port to other provider.
